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VDI Troubleshooting



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Uila: Agentless Rollout



  • Fast, Simple and Efficient rollout without the use of any agents.

  • No special approvals needed from any application owner.

  • Perform Deep Packet Inspection (DPI) and automatically classify over 3,500 applications (web, database, Saas, web conferencing, websites, healthcare, financial, etc.) running in your VDI environment.

  • Monitor any 3rd party application or Saas applications with ease.





Uila: Automated VDI Components Discovery



  • Reduced time to value with Automated discovery of VDI Components (end-to-end from user clients to virtual desktops to backend application and connection servers) and all interdependencies for VMware Horizon and Citrix deployments.

  • Troubleshoot issues proactively directly from the Dependency Map down to the Application, Network or Infrastructure.

  • No manual updates or interventions needed to build the Dependency mapping. Install Uila, and we will build the maps automatically with NO code changes needed.

  • Identify challenges with individual applications running for every VDI user and virtual desktop.





Troubleshoot at High Velocity with Root-Cause Analysis



  • Monitor application performance and perform rapid root-cause analysis and reduce MTTR from days to minutes.

  • Utilize continuous Machine Learning (ML) & Behavior Learning algorithms to identify anomalies from performance baselines instead of manual guesstimates, to provide unprecedented level of accuracy.

  • Identify if VDI issues are due to the Infrastructure resources, Virtual or Physical Network, Application transaction issues, Authorization & Authentication issues, etc.

  • Real-time or time travel in the past to detect and solve intermittent issues.





User Session Analysis



  • Insights into detailed user sessions for VMware Horizon deployments.

  • Visualize username, associated virtual desktop VM, session start time, pool or farm information, etc.

  • For the associated virtual Desktop VM, users have full visibility into the associated alarms, conversation, infrastructure resources, applications in use and process level information.

  • Insight into all dependencies for the VDI user.





Uila: End-User Behavior Analytics



  • End-user response time tracking proactively alerts IT to service degradation from the user's perspective before user and revenue impact.

  • Response time analysis breaks down delays by the server, WAN network, or the client device.

  • Site-by-site and client-by-client analysis isolates and correlates user issues to the real root cause, thus speeding up troubleshooting time.





Uila: Pinpoint Storage issues impacting VDI performance



  • Monitor Storage performance and isolate issues across multiple vendor’s storage arrays on a 24 x 7 basis.

  • Visualize trending performance issues on Read/Write latencies and IOPS across VMs, vDisk and Data Stores.

  • Visualize and get automatically alerted on disk capacity challenges impacting VDI performance.

  • Simplify capacity planning procedures with insights into storage hotspots.





Uila: Visualize Network Traffic issues impacting VDI performance



  • Visualize how the application network traffic traverses across physical devices, virtual entities & Application Services, to pinpoint network hot spots impacting application performance.

  • Review Network Round Trip Time, Traffic Volume, Retries, Packet Drops, Application Response Time for each application.

  • Top-down visualization approach from the Application or Business Service to its correlated Infrastructure and Network root cause for faster root cause resolution.

  • Isolate issues down to the Server, WAN network or Remote client device for your Remote workforce.





Uila: Rightsize and Optimize your VDI Deployment



  • Visualize under-provisioned hosts or instances leading to application performance issues.

  • Visualize money left currently on the table with over-provisioned infrastructure assets.

  • Visualize VM performance and utilization for a variety of resources including CPU, Memory and compare usage trends with allocated resources.

  • Generate right-sizing reports for VM resources and share with the rest of the team.





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